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Permanent (5xx)

554 5.7.1

Message rejected due to policy

A hard policy rejection - often IP/domain blocklisting or an explicit sender block.

Common causes

  • Sending IP is on a DNS blocklist.
  • Receiving domain has explicitly blocked your sending domain.

What to do

  • Check your sending IP against major public blocklists (Spamhaus ZEN, Barracuda, SpamCop).
  • If newly delisted, warm the IP back up gradually rather than resuming full volume immediately.

Get the full Deliverability Debugging Checklist

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