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Permanent (5xx)

SES: OnAccountSuppressionList (Permanent)

Blocked by SES account-level suppression list

Same mechanism as SES: Suppressed - the address is on your AWS account's suppression list from a prior bounce or complaint.

Common causes

  • Prior permanent bounce or spam complaint from this recipient.

What to do

  • Leave suppressed. If you believe this was added in error, review the original bounce/complaint event before manually removing it.

Get the full Deliverability Debugging Checklist

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